FAQ
Frequently Asked Questions
Answers to the questions that usually come up before getting started: data source, editing, pricing, publishing, and sharing.
Can I create a website just by searching for my business name?
Yes. Search for your business name and we will organize public business information into a draft website.
Can you generate copy if the place has no Google reviews?
No. Your intro is written from your Google reviews. No reviews? We leave it blank rather than make things up. You can fill in the headline, intro and selling points yourself in the admin; once the business has collected some reviews, you can come back and generate the copy again.
Can I edit the draft myself?
Yes. After logging in, you can edit the headline, introduction, services, pricing, FAQ, images, and publish status.
Which data sources are supported?
Public Google Maps business information is supported for now. Search for your business name on the home page to begin. If you cannot find it, paste the Google Maps business page share link, not directions or a live location.
Do I need to pay?
The core features are free, with no time limit, and you are never moved to a paid plan or charged automatically. Paid plans add announcements, website analytics, special opening hours for specific dates, and switchable designs, so you can upgrade only when you need them.
Can I keep the website private first?
Yes. You can create a draft first and publish only after the content is ready.
Where can I share my shop website?
Your published shop website has a fixed URL you can share on LINE, Instagram, the website field of your Google Business Profile, or anywhere customers look.
Can I get a refund for a subscription?
Yes. Every charge is covered by a 14-day unconditional full refund guarantee: request within 14 days of any charge for a full refund with no questions asked, even if you have already used the premium features. To request a refund, email hello@tiama.page from the address used at checkout or reach out via Paddle Buyer Support (paddle.net). Refunds are returned to the original payment method.
Most of my customers are tourists. Can my website be in Japanese, Chinese or another language?
Yes. When you create your website you choose its language, which does not have to match where your shop is. The AI writes your intro and selling points directly in that language, so you don't need to speak it, and your dashboard stays in the language you're used to. Keep in mind that each website has one language, so local customers will see that language too, and reviews imported from Google are shown in their original language.
Can I manage my website from a phone or tablet?
Yes. Log in to the dashboard from the browser on an iPhone, iPad, or Android device to edit your business details, photos, and publish status. There is no app to install.
Can I unpublish or delete my website if I stop using it?
Yes. You can unpublish your website from the dashboard at any time, and tiama stops publishing it once you do, although copies already saved by search engines or other third parties may remain. To delete it together with its data, email hello@tiama.page from your account email address. If your account has no email address, write from your contact email instead and we will confirm your identity through the sign-in service linked to your account. Deletion requests are accepted on every plan.
Who owns the content on my website?
Text you write and photos you take remain yours (or the original rights holder's). They are not transferred to us, and content you hold the rights to can be freely used elsewhere even after you stop using the service. Reviews and photos imported from Google Maps belong to their original reviewers and photographers and may not be freely republished. The website designs and the system belong to tiama. See the Terms of Service for details.
Not sure where to start?
Read the guide, then search for your business name to begin.